The language you use is important. In addition to organizational reports and performance metrics, we're adding a component that will enable individual goal setting for leading indicators and are debating the words we use to describe the module.

A lot of people will use the word accountabilities. At first glance, it sounds good. "We are going to hold people accountable for their performance." Who's going to disagree with that? But if you put yourself in the listener's shoes, the onus is on someone outside to make the final call. Someone in a supervisory role is going to hold me accountable. So what happens when the supervisory isn't there?