Get in Touch
The OPTIC System is operated by Friendly Eagle Software Inc. under an exclusive license agreement with Forge Dynamics Inc., headquartered in Edmonton, Alberta, Canada. To speak with someone directly, call 780.604.0867. For mail deliveries, our address is:
PO Box 71570 Oxford Park PO
Edmonton, Alberta T6V 0E3
Canada
Our team operates remotely, without a physical office location. Both live and backup servers are managed in secure, dedicated Canadian facilities.
Email and Support
For email correspondence:
We respond to all inquiries promptly - typically within hours during business hours. We are committed to fast, thorough communication whether you are a prospective customer exploring the software or an existing customer with an urgent support need. Our technical support team does not use ticket queues or scripted responses - you reach someone who knows the platform and can help you directly.
Note for existing customers: Account information will only be provided by email and only to addresses previously registered in our system. We will never ask for an account password, and we reserve the right not to respond to messages if fraud or a security risk is suspected. If you are unsure whether a message is legitimate, do not hesitate to call us directly.
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Friendly Eagle Software Inc. - Edmonton, Alberta, Canada. Serving customers across Canada with outstanding technical support.